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What the Legal Framework Means for Your Account

The terms that govern your crowncoins account are written to be readable, not buried in legalese. Access to our platform depends on state law and is available only where local law permits.

State-based eligibilityAccount data rightsJurisdiction-dependent accessUS-focused legal terms
crowncoins What the Legal Framework Means for Your Account
DATA AND SECURITY

How We Handle Your Information

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable state law after closure. You can request a full export of your data at any time through live chat.

Cookie Policy

Cookies on crowncoins track session state, payment flow progress, and preference settings. No third-party ad cookies are set without your consent, and you can adjust cookie permissions from the footer link on any page.

Account Security

Your account is protected by password authentication and an OTP step tied to your registered phone number. If you log in from an unrecognized device, we trigger an additional verification before granting access.

Who to Contact for Changes

To update your registered email, phone number, or payment method on file — including your linked PayPal or Venmo account — contact support via live chat. Identity re-verification is required for payment method changes.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Team online

Live Chat

Reach our account team directly through live chat in your account dashboard. For legal questions, select 'Account & Terms' in the topic menu so the right team picks it up.

Email Support

Send written legal requests — data access, account closure, term disputes — to our support email. Written requests get a written response you can save for your records.

Account Settings

Some requests, like downloading your transaction history or updating consent preferences for data use, can be handled directly inside your account settings without contacting support.

Common Questions About Your Rights and Our Terms

Access depends on where online gaming and sports betting is permitted under state law. We do not claim availability in every US state — eligibility is confirmed during account registration based on your location.

Yes. Contact us via live chat or email and we'll send you the version of the terms that was active when your account was created. Written requests receive a written response.

Submit a deletion request through live chat or via email. We process requests in line with applicable state law. Note that some data must be retained for the legally required period even after account closure.

Transactions processed through PayPal or Venmo are subject to both our terms and those providers' own user agreements. Disputes about the transfer itself are handled through the payment provider; account-level disputes are handled by us.

If a law change affects your eligibility, we'll notify you by email before any restriction takes effect. Any balance in your account wallet remains accessible for withdrawal through your linked payment method.

Payment method changes — including linked PayPal, Venmo, or Play+ details — require identity re-verification. Start the process through live chat or in your account settings under the payment section.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.